OGRA Solutions receives payments only from organizations purchasing our own subscriptions and digital services. We do not receive or settle payments on behalf of third parties.
Subscription cancellations
You may cancel a recurring subscription at any time before the next renewal date by contacting us. Cancellation prevents future renewal charges. Your access ordinarily continues until the end of the period already paid for.
Initial subscription payments
You may request a refund of an initial subscription payment within 7 calendar days after payment if onboarding, configuration, data migration, custom development or active use of the service has not begun. Once access has been actively used or delivery work has started, the payment is generally non-refundable because resources and service capacity have already been committed.
Renewal payments
Recurring renewal payments are generally non-refundable once a new billing period begins. However, if you were charged after submitting a cancellation request before the renewal date, contact us within 7 calendar days and we will investigate and refund any confirmed billing error.
Setup, custom and professional services
Setup charges, custom development, website design, data migration, training and other professional-service fees are non-refundable after the relevant work has started. If a project is cancelled before work begins, any prepaid amount may be refunded less non-recoverable transaction charges. Milestone payments for completed or accepted work are non-refundable.
Service failure
If OGRA Solutions cannot deliver a paid service for reasons within our control and we cannot provide a reasonable remedy, you may be eligible for a full or proportionate refund for the undelivered portion. Temporary maintenance, third-party outages and issues caused by customer systems or misuse do not automatically qualify.
Duplicate or unauthorized charges
Please report duplicate charges, incorrect amounts or suspected unauthorized payments as soon as possible. Confirmed duplicate or processing-error charges will be refunded. For a suspected unauthorized transaction, we may ask for information needed to investigate and may also direct you to your bank or Paystack.
How to request a refund
Email gideonandrew010@gmail.com with your organization name, payment date, amount, transaction reference and reason for the request. Please do not send full card details, PINs or one-time passwords. Requests should be made from the email address associated with the account where possible.
Review and payment timeline
We aim to acknowledge refund requests within 2 business days and communicate a decision within 5 business days after receiving the information needed to review the request. Approved refunds are returned to the original payment method. Bank or payment-provider processing may take approximately 5–10 business days after approval.
Transaction charges and statutory rights
Where permitted by law, payment processing or bank charges that have already been incurred may be deducted from a discretionary refund. Nothing in this policy limits any consumer or contractual right that cannot lawfully be excluded.
Contact
Questions about cancellations or refunds may be sent to gideonandrew010@gmail.com or discussed by phone at 08168918310.