By creating an account, signing an order, paying for a subscription or using our services, you agree to these Terms of Use on behalf of yourself and, where applicable, the organization you represent.
About OGRA Solutions
OGRA Solutions provides digital products and services directly to subscribing organizations, including branded websites, organization portals, customer and operational tools, billing features, automation, onboarding, maintenance and support. We receive payment only for our own services. We do not collect or hold money on behalf of third parties.
Eligibility and authority
You must be at least 18 years old and legally capable of entering a contract. If you subscribe for an organization, you confirm that you have authority to bind that organization to these terms. You are responsible for ensuring that information supplied during registration and billing is accurate and current.
Accounts and acceptable use
You are responsible for your account, authorized users and login security. You must promptly notify us of suspected unauthorized access. You may not use the services to break the law, infringe another person’s rights, distribute malware, attempt unauthorized access, disrupt the platform, send abusive or deceptive communications, or process information you are not permitted to use.
Subscriptions and payments
Prices, billing cycles, included features and any setup charges will be shown before purchase or stated in your order or invoice. Payments are processed by Paystack or another disclosed payment provider. You authorize us to charge the selected payment method for amounts due, including recurring subscription fees where recurring billing is selected.
Unless stated otherwise, subscriptions renew for the same billing cycle until cancelled. Taxes and transaction charges required by law may be added. Failed or overdue payments may result in restricted or suspended access after reasonable notice.
Cancellation
You may cancel a recurring subscription by contacting us before the next renewal date. Cancellation stops future renewal charges and does not ordinarily reverse a charge already completed. Access continues until the end of the paid period unless the account is terminated for misuse. Refund requests are handled under our Refund Policy.
Your content and responsibilities
You retain ownership of content and data you provide. You give OGRA Solutions a limited permission to host, copy, process and display that content only as needed to provide, secure and improve the services. You confirm that you have all rights and lawful authority needed to provide that content, including personal data relating to your staff, customers, students, members, patients or other users.
Our intellectual property
The OGRA name, brand, platform, software, templates, documentation and underlying technology remain owned by OGRA Solutions or its licensors. Your subscription gives you a limited, non-exclusive and non-transferable right to use the applicable service during the paid term. It does not transfer ownership of our platform or reusable technology.
Availability, support and changes
We aim to keep the services reliable and secure, but maintenance, internet failures, provider outages and events outside our control may cause interruptions. We may improve or change features where this does not materially remove a paid core function without reasonable notice. Custom delivery dates and support commitments are governed by any separate written order or service agreement.
Suspension and termination
We may suspend or terminate access for material breach, unlawful use, security risk or unpaid fees after reasonable notice where practicable. On termination, your right to use the service ends. You may request export of available organization data within 30 days, subject to technical feasibility, legal duties and outstanding fees. We may then delete or anonymize data according to our retention practices.
Disclaimers and liability
Except for rights that cannot lawfully be excluded, services are provided on an “as available” basis. OGRA Solutions is not responsible for indirect or consequential loss, loss caused by your content or instructions, unauthorized account use resulting from your failure to secure credentials, or third-party services outside our control.
To the extent permitted by law, our total liability relating to a claim is limited to the fees you paid OGRA Solutions for the affected service during the six months before the event giving rise to the claim.
Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. We encourage you to contact us first so we can resolve a concern promptly. If a dispute cannot be resolved informally, it may be brought before a court of competent jurisdiction in Nigeria.
Changes and contact
We may update these terms to reflect legal, operational or service changes. Material changes will be posted with a new effective date and, where appropriate, communicated to active subscribers. Questions may be sent to gideonandrew010@gmail.com or by phone at 08168918310.